Reputation Management Quote

Thank you for requesting a Quote.

Steps to begin the process

Fill out the form below

Capture your details below and we will begin the process

We’ll Make Contact

We will make contact with you to finalize the details and begin the process of setting up a system for reviews and then managing them for you.

Our Payment Terms

Please take note, no work will begin until payment is made in advance. We will send you an invoice and once the money reflects in our bank account, we will begin the work. See Terms & Conditions for details.

Purchase Form:

Reputation Management Done For You

FAQ’s

Can an agency respond to reviews for a business?

Yes. With Manager or Owner access to your profile, an agency can post responses directly. Replies must stay professional — no promotional language, discount codes, or sales links.

Can you get more 5-star reviews by offering discounts?

No. Incentivizing reviews is banned, regardless of the rating requested. It’s also against policy to offer a reward for revising or deleting a negative review. Violations risk removed reviews and profile restrictions.

What can an agency legally do to boost review volume?

Automated posts, emails, SMSes with a review link, QR codes in-store, and simple verbal requests — all without specifying what to write. The key rule: every customer must have an equal chance to be asked, positive or negative.

Is it OK to only ask happy customers, or screen people first?

No — that’s “review gating,” and it’s actively enforced. Filtering customers by expected sentiment before sending the review link is a policy violation.

Can staff ask customers to mention their name or a specific product?

No, as of an April 2026 update. Requests must be open-ended. Organic mentions are fine; directing customers to include them isn’t.

Can a business be penalized for a competitor’s fake reviews?

No. A business is not responsible for reviews others post, and an agency can flag/dispute them for you.

EMAIL

info@pinpointpresence.com

PHONE

+27 064 1033 530